Shipping Policy

At Haley J., we are committed to providing a seamless shopping experience and delivering your luxury fashion purchases with the utmost care and attention. Please read our shipping policy below for details on how we process and ship your order.

Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after payment has been confirmed.

  • Orders placed after 2:00 PM EST will be processed the next business day.

  • We will send you an order confirmation email once your purchase has been successfully placed, and a shipping confirmation email with tracking details once your items are on their way.

Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: 3-5 business days

  • Expedited Shipping: 2-3 business days

Please note that all delivery times are estimates and may vary depending on your location, as well as external factors such as weather conditions or customs processing.

Shipping Fees

  • Complimentary Standard Shipping for all orders

  • For expedited shipping, shipping fees will be calculated at checkout according to your location and chosen shipping option.

International Shipping

We offer international shipping to select countries. Shipping fees and delivery times vary depending on your location. Please note that all international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Packaging

Every item from Haley J. is carefully packaged in our signature luxury packaging, designed to preserve the quality of your purchase during transit.

Order Tracking

Once your order has been shipped, we will send you an email with a tracking number. You can track your order status through the link provided or by visiting the carrier's website directly.

Missing or Damaged Packages

We take great care in packaging and shipping all orders, but if you receive a damaged or incorrect item, please contact us at Haley J. within 48 hours of receiving your shipment. We will resolve any issues promptly and ensure your satisfaction.

If your order is lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or errors in delivery caused by incorrect or incomplete addresses.

Contact Us

If you have any questions regarding shipping or need assistance with your order, please don't hesitate to reach out to our customer service team at hello@shophaleyj.com